SolidCab

Terms & Policies

Review the mutual code of conduct, booking rules, and privacy policies for the SolidCab platform.

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Effective DateJuly 2026
1

Introduction

These Terms & Conditions ("Terms & Conditions") apply to every customer using the Solid Cab Customer Application and related website operated by Solid Trip Pvt. Ltd. ("Company", "Solid Trip", "We", "Us").

Registering on the app or website, activating the account via OTP, sending a Trip Request, accepting a Quotation, or using any service constitutes acceptance of these Terms & Conditions, Privacy Policy, Cancellation & Refund Policy, and Disclaimer.

If the customer does not agree to these terms, they must immediately cease using the app or website.

2

Company's Role

Solid Trip Pvt. Ltd. is a Technology Marketplace Platform connecting customers and independent Tours & Travels business operators.

The Company itself:

Does not provide any Cab Service.

Does not employ or assign any Driver.

Does not operate any vehicle.

Does not assume responsibility for any Trip as a Transport Operator.

Does not own any vehicle.

The direct transportation services are provided to the customer by the respective independent Tours & Travels operator.

3

Marketplace Declaration

The customer explicitly understands and agrees that:

Solid Trip Pvt. Ltd. only provides a digital platform.

For the Trip, the Cab, Driver, Permit, Insurance, Fitness Certificate, Tax, Driving Licence, and all other legal responsibilities belong to the respective Tours & Travels operator.

The final contract (Contract) for the Trip is between the customer and the respective Tours & Travels operator.

4

Definitions

In this document:

Company means Solid Trip Pvt. Ltd.

Platform means Solid Cab Customer Application and related website.

Customer means any person using the app or website.

Partner / Tours & Travels Business means independent Tours & Travels operator registered on the Platform.

Driver means the authorized driver of the respective Tours & Travels operator.

Trip means the travel request made by the customer and the accepted Booking.

Quotation means the final rate provided by the respective Tours & Travels operator.

5

Customer Registration

To use the Platform, the customer must:

Complete OTP Verification using a valid mobile number.

Provide true and accurate information.

Create the account under their own name.

Not use incorrect, false, or another person's information.

If false information is found, the Company may temporarily or permanently suspend the account.

6

OTP Verification

OTP is a confidential security code.

Do not share OTP with anyone.

If OTP is misused, the responsibility lies with the customer.

Login or Registration done via OTP will be considered valid.

7

Customer Account

The customer:

Shall keep their account credentials secure.

Notify the Company immediately if the mobile number changes.

Do not let anyone else use the account.

Report any suspicious activity immediately to the Support Team.

8

Estimated Rates (Important)

All Rates, Fares, Estimates, or Costs shown on the Solid Cab Customer Application or website are only approximate (Estimated / Suggested).

These are not final rates.

Final rates will only be determined based on the Quotation given by the respective Tours & Travels operator and after acceptance by the customer.

Customers cannot claim final rates based on estimated rates shown on the app.

9

Booking Process

The customer enters Trip Details.

Tours & Travels operators on the Platform receive the Trip Request.

Interested operators provide Quotations.

The customer reviews all Quotations and selects an operator at their discretion.

The Quotation accepted by the customer will be considered final for that Trip.

10

Booking Confirmation

10.1After the customer accepts the Quotation, a Trip Confirmation will be sent to the respective Tours & Travels operator.
10.2Once the Booking is confirmed, the customer should verify the Trip Details (Date, Time, Pickup, Destination, and other details).
10.3Solid Trip Pvt. Ltd. will not be responsible for any issues arising due to incorrect information provided by the customer.
10.4Before confirming the Booking, the customer should understand all terms, inclusions, and exclusions in the Quotation.
11

Payment Policy

11.1Solid Trip Pvt. Ltd. currently does not accept Advance Payment or Final Payment for Trips.
11.2After completion of the Trip, make the Final Payment directly to the respective Tours & Travels operator or their authorized Driver.
11.3Do not send money to any unknown person or unauthorized accounts.
11.4During the Trip, fuel, tolls, parking, or other applicable expenses mentioned in the Quotation should be paid by the customer in accordance with the operator's terms.
11.5Solid Trip Pvt. Ltd. will not be responsible for financial transactions between the customer and the Tours & Travels operator.
12

Advance Payment

12.1Solid Trip Pvt. Ltd. does not accept any Advance Payment from customers.
12.2Before making an Advance Payment to the Driver or Tours & Travels operator, understand their terms.
12.3Solid Trip Pvt. Ltd. will not be responsible for any disputes regarding Advance Payments made by the customer at their own discretion.
13

Cancellation Policy

13.1Customers can cancel the Booking at any time.
13.2Cancellation Charges may apply based on the cancellation time, preparation of the Trip, assignment of the Driver, and other circumstances.
13.3If applicable, Cancellation Charges may be levied in accordance with the Company's policy at that time.
13.4The respective Tours & Travels operator may cancel the Booking due to unavoidable circumstances.
13.5If it is found that the operator frequently cancels Bookings without valid reason, Solid Trip Pvt. Ltd. may take administrative action against them.
13.6Solid Trip Pvt. Ltd. will not be responsible for any indirect loss to the customer due to Booking cancellation (e.g. missed flight, missed meeting, hotel booking loss, business loss, etc.).
14

Refund Policy

14.1If it comes to the Company's notice that Cancellation Charges were wrongly levied, it will be investigated.
14.2Based on the investigation results:

The charged amount may be Refunded, or

Adjusted in the next Booking.

14.5The final decision regarding Refunds or Adjustments rests with Solid Trip Pvt. Ltd.
15

Driver Delay

15.1If the Driver does not arrive on time, the customer should contact the Solid Trip Support Team immediately.
15.2The Company will contact the respective Tours & Travels operator to resolve the issue.
15.3If the Driver or operator is found to be at fault during the investigation, action may be taken as per the Partner Policy.
15.4Solid Trip Pvt. Ltd. will not be responsible for any indirect financial or business loss to the customer due to a late driver.
16

Vehicle Breakdown

16.1In case of vehicle breakdown during the Trip, the customer must immediately inform the operator and the Solid Trip Support Team.
16.2The respective Tours & Travels operator or Solid Trip will attempt to arrange an alternative Cab.
16.3There is no guarantee that an alternative Cab will be available.
16.4If an alternative Cab is arranged, the customer must pay the applicable fare for it.
16.5In such situations, the customer can request to cancel the Booking.
16.6Cancellation Charges may apply or be waived based on the circumstances.
17

Customer Responsibilities During Trip

17.1The customer should behave in a polite, respectful, and family-like manner with the Driver.
17.2Do not abuse, threaten, assault, or mentally harass the Driver.
17.3For multi-day Trips, the customer should arrange lodging and boarding for the Driver if necessary, unless otherwise stated in the Quotation.
17.4If there is any complaint about the Driver, the customer should contact the Solid Trip Support Team immediately rather than engaging in disputes.
17.5The Driver may turn off the AC when the vehicle is stationary, in long traffic jams, on steep ghat roads, or if required for safety. In such situations, the customer should not insist on keeping the AC on.
17.6The customer must comply with applicable laws during the Trip.
18

Customer Cooperation

18.1The customer must be present at the Pickup Point on time.
18.2Inform the Tours & Travels operator as soon as possible if there is any change in the Pickup or Destination.
18.3Additional charges may apply for extra kilometers, extra hours, or route changes as per the Quotation.
19

Accident & Emergency

19.1In case of accidents, natural disasters, or other emergencies during the journey, the customer must first ensure their own safety and that of other passengers.
19.2Inform the Tours & Travels operator, relevant government emergency services, and if possible, the Solid Trip Support Team immediately.
19.3Solid Trip Pvt. Ltd. will try to assist by coordinating based on available circumstances; however, the Company is not bound to provide medical treatment, financial aid, or compensation.
20

Limitation of Liability

20.1Solid Trip Pvt. Ltd. is only a Technology Marketplace Platform.
20.2The Trip Service, Cab, Driver, Permit, Fitness Certificate, Insurance, Tax, PUC, Driving Licence, and all responsibilities under the Motor Vehicles Act lie with the respective Tours & Travels operator.
20.3Solid Trip Pvt. Ltd. will not be responsible for accidents, injuries, death, property damage, or any other direct or indirect damage during the journey.
20.4The Company only assists with coordination; it does not guarantee any claims.
21

RTO Compliance

21.1The respective Tours & Travels operator must comply with all applicable RTO rules.
21.2The responsibility for the following documents lies with the operator:

Valid Permit

Vehicle Fitness Certificate

Insurance

PUC Certificate

Tax

Driving Licence

Compliance with the Motor Vehicles Act

21.10Solid Trip Pvt. Ltd. will not be responsible for any discrepancies in these documents.
22

Passenger Safety

22.1The customer must wear a seat belt, follow traffic rules, and comply with the Driver's safety instructions.
22.2Do not compel the Driver to use a mobile phone while driving, or insist on dangerous driving.
22.3Do not induce any action that affects the driver's capability.
23

Lost & Found

23.1The customer shall take care of their luggage at their own responsibility.
23.2Solid Trip Pvt. Ltd. will not be responsible for any luggage lost, stolen, or left in the vehicle.
23.3The customer may inquire about lost items by contacting the respective Tours & Travels operator.
23.4Solid Trip will assist with coordination if possible, but there is no guarantee of recovery.
23.5Any cost incurred in returning lost luggage to the customer must be borne by the customer.
24

Customer-Driver Dispute

24.1In case of any dispute between the customer and Driver, both parties should remain calm and immediately contact the operator or the Solid Trip Support Team.
24.2Solid Trip Pvt. Ltd. will not be responsible for financial, physical, or other claims arising from such disputes.
24.3Based on available details, the Company may take internal actions against the Partner or Driver.
25

Customer Code of Conduct

The customer is prohibited from performing the following activities:

Behaving rudely, abusing, threatening, or assaulting the Driver.

Intentionally damaging the vehicle.

Carrying illegal items, weapons, or legally prohibited materials in the vehicle.

Making fake Bookings.

Filing fake complaints or providing incorrect information.

Using the App for fraudulent purposes.

Compelling the Driver to drive above the speed limit.

26

Alcohol & Illegal Activities

26.1If the customer is under the influence of alcohol or drugs and poses a safety risk to the Driver or other passengers, the Tours & Travels operator may refuse to start or continue the Trip.
26.2If any illegal activity is reported, Solid Trip Pvt. Ltd. will cooperate with the relevant government authorities as necessary.
27

Force Majeure

Solid Trip Pvt. Ltd. will not be responsible for delay, cancellation, or incomplete Trips due to the following reasons:

Heavy rain, flood, earthquake, cyclone, or other natural disasters.

Severe traffic congestion.

Road closures.

Government orders or restrictions.

Strikes, protests, or public unrest.

Disruption of internet, electricity, or telecom services.

Other unavoidable reasons beyond the control of the respective Tours & Travels operator.

28

Account Suspension & Termination

Solid Trip Pvt. Ltd. may temporarily suspend or permanently terminate a customer's account in the following circumstances:

Violation of rules.

Providing false information.

Fraud.

Fake Booking.

Rudeness or misbehavior with Drivers or Partners.

Illegal activities.

Misuse of the App.

The decision to close an account will be based on available information, evidence, and circumstances.

29

Privacy Policy

29.1Solid Trip Pvt. Ltd. respects the privacy of customers and strives to protect personal information in accordance with applicable laws.
29.2The Company may collect the following information:

Name

Mobile Number

E-mail (if any)

Pickup and Drop Location

Trip Details

Booking History

Device Information

App Crash Logs

OTP Verification Records

Customer Support Communications

29.13This information may be used for the following purposes:

Booking Management

Customer Support

Security Verification

Preventing Fraud

Improving App & Services

Legal Compliance

29.20The customer's personal information will not be sold to unauthorized third parties unless required by applicable law.
30

Location Permission

30.1Location Permission may be requested from the customer for certain features of the App.
30.2This information may be used for Pickup, Drop, and Trip management.
30.3If Location Permission is not granted, some features may not function properly.
32

Account Security

32.1The customer should keep their account details secure.
32.2Do not share OTP, login credentials, or other security information with anyone.
32.3If suspicious login or account misuse is detected, contact the Solid Trip Support Team immediately.
33

Intellectual Property

33.1All intellectual property rights (Intellectual Property Rights) related to Solid Cab Customer, Solid Trip, Logo, Website, Mobile Application, Software, Design, Database, text, photos, and other assets are owned by Solid Trip Pvt. Ltd.
33.2No copy, modification, republication, sale, or commercial use can be made without prior written permission from the Company.
34

Changes to Terms & Conditions

34.1Solid Trip Pvt. Ltd. reserves the right to modify these Terms & Conditions from time to time.
34.2Revised terms will be effective after being published on the App or website.
34.3Using the App after revisions constitutes acceptance of the modified terms.
35

Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of India.

36

Jurisdiction

Any dispute arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the competent courts in Pune, Maharashtra, India.

37

Grievance Redressal

37.1Customers may contact Support for any complaints, feedback, or assistance through:

Customer Support

WhatsApp Support

Email Support

Phone Support

37.6The Company will acknowledge and try to resolve grievances as quickly as possible.
39

Severability

If any clause of these Terms & Conditions is found invalid or unenforceable by a court or competent authority, the remaining clauses will continue to be fully valid and effective.

40

Final Declaration

40.1I/We declare that:

I have fully read these Terms & Conditions.

I understand their meaning.

I accept them voluntarily.

I understand that Solid Trip Pvt. Ltd. is only a Technology Marketplace Platform connecting customers and independent Tours & Travels operators.

The final responsibility for the Cab, Driver, Trip Service, compliance with RTO rules, Permit, Insurance, and all services lies with the selected Tours & Travels operator.

I understand the difference between the Estimated rate shown on the App and the final Quotation.

I agree to follow all these terms.

Copyright © Solid Trip Pvt. Ltd. All Rights Reserved. No part of this document may be copied, republished, or used for commercial purposes without prior written permission from the Company.